Making a Difference - Going Green

Posted by Kyle on 11th, 2009

I promise to use e-mail instead of paper correspondence.

I promise to buy recycled paper if printing is really necessary.  Do you?

teatro condesa mapa

direccion del teatro condesa

carreras en vivo en el de la plata

resultados camarero hoy

carreras de caballos hipodromo de hillo. son

hipodromo de monterrico puerta 7

hipodromo camarero info programas pasadas actuaciones domingo

Her body was burning energy that seemed to be coming from nowhere and seemed to be going nowhere.

hipodromo camarero carreras grabadas agosto

eventos en el hipodromo caliente

hipodromo camarero pasadas actuaciones viernes

argentino de palermo en vivo

hipodromo camarero estudio hipico

resultados de el de las americas

llegar colonia condesa

tiendas plaza galerias hipodromo tijuana

de las piedras uruguay

hipodromo de chile online

hipodromo de las americas direccion

If you hated me, I could at least hope you might j^go on fighting.

colonos de lomas hipodromo a.c

inscritos hipodromo la rinconada

carreras en vivo en el hipodromo camarero

resultados hipodromo de monterrico peru

merlot bistro tijuana hipodromo

hipodromo argentino de palermo programa oficial

resultados hipodromo camarero hoy

To my surprise, he locked it after him and put the key in his pocket.

ver carreras hipodromo camarero vivo

hipodromo chile programa carreras

cinepolis vip tijuana galerias hipodromo cartelera

resultados carreras ayer hipodromo camarero

hipodromo camarero desde las cuadras.net

programa hipodromo chile sabado

galerias hipodromo tijuana eventos

hipodromo de chile online

hipodromo agua caliente tijuana mexico

cinepolis plaza galerias hipodromo tijuana

camarero resultados pr

cinepolis vip galerias hipodromo cartelera

pizza love tijuana lomas hipodromo

caja popular hipodromo durango

Kresh said there wasn't any water within fifty miles of the valley, so the horses would have to do with only a little until we were ready to leave.

hipodromo panama presidente remon

Dean came twinkling back, giggling, and jumped in the car.

hipodromo de palermo carreras programa

carreras en vivo desde el hipodromo de la plata

hipodromo argentino de palermo com ar

cines galerias tijuana

hipodromo camarero carreras grabadas mes actual

hipodromo de hermosillo 7 de noviembre 2010

hipodromo de palermo resultados de la fecha

hipodromo de hialeah aplicaciones

carrera de hipodromo de palermo en vivo

programa de carreras chile.cl

programa hipodromo chile sabado

lomas hipodromo casas venta

hipodromo camarero carreras grabadas

teatro hipodromo condesa ubicacion mapa

juegos de caballos de carreras en

He didn t want to go back into the cabin right away because that meant he would have to be near her, so he shut the door and walked around the property.

hipodromo de monterrico programas

cartelera cinepolis plaza galerias hipodromo tijuana

What will you do to make a difference?

8 Minute Tips: Fix Your Site’s Titles

Posted by Kyle on 28th, 2009

You’re reading the first entry in an ongoing series called “8 Minute Tips.” This series is all about little things you can do to improve your website, email, or anything IT-related in your business in eight minutes or less.

What Does Your Title Say About You?

Optimize your title tags!

Take a look at the title on your website. What’s it saying about you? Is it consistent with the goals of your website?

Looking to build brand recognition? Your title should be your company name, followed by a brief explanation of what the page is about.

Selling something? Skip the company name and focus on the product or service.

Keywords, People!

Search engines pay close attention to your title. It broadcasts the entire point of your page, so make it count! The most important keywords and phrases describing your business should appear in that title. If you are the owner of Widgets R Us, the title on your home page should be something like “Widgets R Us: Premium Widgets and Widget Accessories.”

The product name (widget) appears three times in that short title.

Let’s take a look at some examples:

SEO Book: “SEO Book.com ~ SEO Training Made Easy”

Eric dismounted, handing Kayla Lady Day's reins, and advanced upon the Gate.

bar hipodromo baixo gavea

las piedras uruguay hipodromo

venta casas lomas hipodromo

galerias hipodromo tijuana eventos

hipodromo de monterrico puerta 7

consulado americano en tijuana col.

carreras en vivo en el hipodromo camarero

resultados carreras caballos chile

agua caliente sa cv

eventos en el hipodromo caliente

programa hipodromo chile de santiago

colonos de lomas a.c

ww hipodromo chile cl

resultados carreras hipodromo camarero hoy

carreras en vivo hipodromo san isidro

hipodromo v centenario santo domingo

cines plaza galerias hipodromo

las piedras uruguay hipodromo

direccion de galerias hipodromo

carreras en vivo desde el hipodromo camarero

camarero carreras grabadas agosto

Have you decided where and when this attack will take place? inquired the Eagle Knight.

resultados de carreras de caballos hipodromo camarero

The young bear sketched a clumsy half bow, made all the more endearing by the roundness of his figure, and moved on to Todd, then one by one to each of the original party visiting the Gringg ship.

A man sat in a chair across the richly fitted office.

galerias hipodromo tijuana mapa

teatro condesa google maps

eventos hermosillo 2009

hipodromo quinto centenario santo domingo

programa carreras caballos camarero

hipodromo caliente tijuana baja california

hipodromo camarero carreras pasadas actuaciones

cines vip galerias hipodromo

fotos del hipodromo argentino de palermo

hipodromo chile en vivo online

Let us begin with the rounding-ofi caper, also called the salami.

hipodromo presidente remon panama vivo

ver carreras hipodromo de palermo en vivo

codigo postal lomas hipodromo tijuana

hipodromo nacional de las piedras

hipodromo chile resultados vivo

The names of the different boroughs hung in the air over each sewer district.

sociedad hipodromo chile.cl

IttyBiz: “Small business marketing ideas - Starting a home business | IttyBiz”

SmallFuel Marketing: “SmallFuel Small Business Marketing | Simple Marketing to Grow Your Small Business”

hipodromo nacional de las piedras

hipodromo presidente remon cantera panama

hipodromo de agua caliente book

hipodromo san isidro xtreme

cine galerias hipodromo tijuana

de palermo carreras en vivo

galerias hipodromo tijuana vip

hipodromo camarero info programas pasadas actuaciones domingo

hipodromo de hialeah job fair

cines vip galerias hipodromo

juegos carreras caballos 3d hipodromo

casas venta lomas tijuana

hipodromo de palermo carreras

hipodromo quinto centenario santo domingo

carreras hipodromo camarero en vivo

direccion plaza galerias hipodromo tijuana

camarero info programas pasadas actuaciones domingo

hipodromo de hialeah empleo

hipodromo de palermo resultados 2011

hipodromo camarero carreras grabadas julio

infield hipodromo de las americas direccion

carreras en vivo hipodromo presidente remon panama

galerias hipodromo cine tijuana

venta de casas lomas hipodromo

hipodromo de las americas resultados

sucursales caja hipodromo durango

Here had been revealed to him enough of the truth to send him on his quest for the One Tree but only enough to ensure the outcome Lord Foul intended.

hipodromo de hialeah fl

resultados de carreras de caballos hipodromo camarero

yogurt city tijuana

carreras en vivo de la plata

ver carreras hipodromo de palermo en vivo

programa caballos hipodromo camarero

cines plaza galerias

linea caliente hipodromo agua caliente

hipodromo camarero carreras grabadas mes actual

delegacion esta colonia hipodromo condesa

hipodromo camarero live streaming

sucursales caja hipodromo durango

carreras en vivo presidente remon panama

resultados carreras hoy hipodromo valencia

empleos hipodromo caliente tijuana

caliente hipodromo agua

hipodromo camarero carreras grabadas mes octubre

carreras del hipodromo chile en vivo

Take another look at your title. Now fix it.

Subscribe now to keep the tips coming.

On Hiatus

Posted by Kyle on 6th, 2009

As you may have noticed, things have stalled out here recently. I’ve been traveling almost constantly the last few months, and the blog has fallen by the wayside.

I plan to revamp things here in the next month, with a greater focus on cutting costs in IT and marketing without sacrificing quality. There are so many ways to get your name out there or to enhance your IT capabilities with little investment other than your time. Here’s one example:

Check out Balsamiq, my new favorite desktop application for creating rapid mockups of websites and applications. Here are a few screenshots from their website:

Wiki Mockup

Messenger

I started using this in my company, and can’t imagine doing business without it. Communicating design concepts to a client has never been easier - I can simply mock up a layout in 10 minutes to illustrate what I’m talking about. Simply drag and drop from a library of existing interface items like icons, buttons, windows, lists, and arrange them on screen. Add arrows and virtual post-it notes to explain parts of your design, and you’re good to go. Designs can be exported as images or sent in a format that allows other Balsamiq users to modify them. You can even download pre-designed interface mockups from their partner site, MockupsToGo.net. Check out this mockup of an Outlook message:

Outlook Mockup

There are still a few minor interface issues. Layer control isn’t great just yet - if you want to move a layer but have placed another layer in front of it, you can’t get to it. You’ll end up moving the layer in front of it first. For complex, multi-layer designs, this can get aggravating. Otherwise, the tool is awesome. Check it out.

Full Disclosure: I received a licensed copy of the Balsamiq application in return for an honest review of their software. This in no way influenced my review of this awesome tool.

Building a Web Business: How to Tell if a Website is Worth Buying

Posted by Kyle on 24th, 2008

If you’re considering starting a new web business, or, in my case, purchasing an existing one, you’re going to want to do a little research first. Buying an existing site (either the domain name or the business that goes with it) is an investment you don’t want to just jump into. A site may seem to have a lot of value, when it turns out it’s crap. Or it may turn out that the idea is good but there’s just no market for it right now. So how do you figure out what a site is worth? Full Story →

Building a Web Business: Introducing SnowConditions.com

Posted by Kyle on 23rd, 2008

Let me start with a little background info. My family has been vacationing in Eagle River, Wisconsin for four generations, since roughly the time of the Great Depression. It’s the most peaceful place I’ve ever been  (sorry Florida, Switzerland, New York City, it’s true), and if I ever get around to having kids I’ll be bringing a fifth generation up there with me. We do a lot of boating and skiing in the summer and recently started snowmobiling there in the winter (it’s the snowmobile capital of the world… true story).

It was through snowmobiling that I first stumbled across SnowConditions, a site that tracked the conditions of snowmobile trails in Eagle River, provided trail maps and had a few webcams. It also happened that the site was for sale. I thought it could be a fun hobby and would give me an excuse to snowmobile and write it off as a business expense (note to the IRS: just kidding… sorta). Someone’s gotta report the conditions of the trails, right?

To Buy or Not to Buy

I started doing a little research and decided the site might be worth more than just a hobby after all. The domain name was a good one, and I had been reading more and more about flipping websites for serious profits and snowconditions.com seemed like a good place to give this concept a try.

I’ve never been one to rush into things, and I’m definitely not one to throw my money around. I decided to take it slow, develop a plan, research the market, the competition, and set some goals. If I felt, after all the research, that I could make a good return on my money (without it consuming my life), I’d buy the site.

Building a Business

After doing the research, I decided the site was worth buying and moved on to negotiating a price and a contract.I started to draw up the makings of a business plan, a marketing plan, and various other plans.

At the same time I started thinking about the design: logo, website, business cards, and whatever else I thought I might need. With an internet business (or any business, really), particularly in marketing, you’re sellilng an image. If your image sucks, so will your sales.

There will be plenty more to come as I get deeper into this venture, so this is just the introduction to the Building a Web Business series. Here’s what’s coming up (links to these posts will be added as they’re completed:

  • Researching the Business (How to Tell If a Business is Worth Buying)
  • Developing a Plan (Deciding What Exactly You’re Doing)
  • Designing Your Business (Looking Legit Even if You Don’t Feel Legit Yet)
  • Marketing Your Site (Telling the World What You’re Doing)

A quick disclaimer: I don’t consider myself an expert on any of these topics. I’m just describing everything I do as it happens, and sharing the advice and resources I come across in the process. I’ll share the opinions of actual experts as I come across them. Then, if I make a boatload of money, I’ll call myself an expert and charge you for my advice. Until then, we’ll just have to wait and see…

To follow this series as it unfolds, why not subscribe to this blog? It’s quick and almost totally painless.

A New Direction

Posted by Kyle on 1st, 2008

As you may have noticed, this blog has been pretty dormant the last couple of weeks. That’s because I have been working on a new project and considering a new direction for this blog.

When I started this site a few months ago, I had a pretty well-defined plan: I would write about whatever topic in the business field caught my interest that day, millions of readers would subscribe and advertisers would throw heaps of money at me. So far none of those things has gone according to plan. The site has lacked focus, and sometimes for a week or two at a time I would find very little of interest to write about. That wasn’t helping anyone.

The New Plan - A Case Study

lomas hipodromo

hipodromo de hialeah

hipodromo de palermo carreras de caballos

hipodromo de las americas eventos proximos

plaza galerias hipodromo cinepolis

hipodromo camarero carreras grabadas agosto

hipodromo camarero carreras grabadas octubre

resultados de las carreras en el hipodromo presidente remon panama

hipodromo de hialeah website

camarero revista hipica

hipodromo camarero resultados de hoy

tiendas de galerias hipodromo

hipodromo de monterrico programas

ver carreras hipodromo camarero en vivo

cartelera cinepolis tijuana plaza galerias hipodromo

de hialeah website

hipodromo de palermo carreras

chile resultados de carreras

hipodromo de las americas eventos proximos

hipodromo de palermo programa para mañana

hipodromo de palermo programa de carreras

www hipodromo chile.cll

tiendas plaza galerias tijuana

inscritos hipodromo la rinconada

hipodromo presidente remon en vivo panama

resultados de las carreras en el hipodromo presidente remon panama

tiendas plaza galerias hipodromo tijuana

linea caliente agua caliente

hipodromo camarero pr pasadas actuaciones

sucursales caja hipodromo durango

galerias hipodromo tijuana direccion

hipodromo camarero programa dia

juegos carreras caballos 3d hipodromo

galerias hipodromo cine tijuana

carreras en vivo camarero

cinepolis vip plaza galerias hipodromo

videos carreras caballos hipodromo chile

ver carreras en vivo hipodromo de la plata

hipodromo camarero carreras grabadas noviembre

caja hipodromo durango bolsa trabajo

hipodromo camarero programa carreras

hipodromo agua caliente wiki

chile clinica veterinaria

hipodromo camarero espanol resultados

desde las cuadras hipodromo camarero

mensajeria dhl tijuana hipodromo

hipodromo camarero desde las cuadras.net

ver programa carreras hipodromo camarero puerto rico

hipodromo argentino de palermo restaurante

hipodromo camarero pr programa carreras

recital nonpalidece hipodromo san isidro

juegos carreras caballos 3d hipodromo

empleos hipodromo caliente tijuana

el camarero resultados

hipodromo camarero carreras grabadas julio

señal vivo carreras hipodromo chile

hipodromo chile cl portada direccion home

hipodromo camarero programa carreras

hipodromo de la plata carreras en vivo resultados

cinepolis tijuana plaza galerias hipodromo

hipodromo de monterrico programas

carreras hipodromo chile videos

plaza galerias tijuana hipodromo or arrest or holt or tykes or kielbasa or wunder or puget or fosters or natation or worldstarhiphop or technika or dianthus or hubcap or kdc or quemador or appeals

videos carreras hipodromo los alamitos

ver videos carreras hipodromo chile

hipodromo de las americas eventos

hipodromo argentino de palermo com ar

juego de carreras de caballos en hipodromo

teatro hipodromo condesa direccion

As I mentioned, I’ve been researching a new venture, and pending approval, will be launching it within two weeks. This venture will involve taking an existing, very under-utilized website, and building a business around it from the ground up. I intend to focus most of my posts over the next few months on the process of overcoming the problems a web-based small business must face, including:

  • Market Research
  • Logo and Corporate Identity Design
  • Website Design
  • Marketing and Sales
  • Developing Good Content
  • Search Engine Optimization

As this venture progresses, I’ll discuss my experiences, the sources I use in my research, the advice I’m given, and the barriers I (hopefully) overcome.

Check back over the course of the next week for updates…

What’s Your Customer’s Time Worth?

Posted by Kyle on 7th, 2008

Wasting My Time

Last weekend I had the pleasure of traveling to the San Francisco area to work with a few clients. I absolutely love that part of the country, but getting there and back from Chicago is a real pain. Very few carriers seem to offer direct flights, so I always seem to get stuck in LA or San Diego with a layover. This time, I flew Frontier Airlines, so I had to pass through Denver. We had 30-40 minute delays going both ways, which no one bothered to explain or justify.

Ordinarily getting by with just a 40 minute delay would be a blessing. Not so when you only have 30 minutes to make a connecting flight. The connecting flight, of course, left on time. Without me. So I found myself at the Denver airport at 9:30 Friday night not sure how I’d be getting home. I was also scheduled to leave for vacation at 8:00 the next morning. From Chicago.

After confirming that I had missed my connection, the gate rep referred me to the Frontier customer service counter, which had a line of 20 other angry looking travelers waiting in front of me. I decided to try to book another flight through their 800 number while I was waiting in line. Fifteen minutes later I spoke with a rep on the phone who informed me that rescheduling a missed flight (regardless of fault) by phone carried a $100 surcharge. I promptly hung up on her and decided to wait it out in line.

Making Up for the Inconvenience

Frontier knew they had screwed up and had seriously inconvenienced those of us trying to make tight connecting flights. They probably also knew that first-time Frontier flyers (like myself) may be inclined to fly with another company in the future.

so what does Frontier think its customers’ time is worth?

  • A free hotel room for the night at the Crystal Inn (one of the nicer hotels I’ve stayed in - I kept the Bath & Body Works soaps and shampoos…)
  • A $9 meal voucher for dinner that night
  • A $5 meal voucher for breakfast in the morning
  • A $150 flight voucher to be used toward future flights
  • A sincere apology from the service rep who booked my 6:00 flight to Chicago the next morning

Was I still mad? Sure. It set my vacation back by about four hours, I was only able to get 3 hours of sleep that night, and I was cranky as hell all day. But will I fly Frontier again? Yes. Once more at least, since I’ve got a $150 voucher to use. But if they screw me over on the next trip, that’s it for me.

A Lesson in All This

Airlines are particularly good at calculating the value of customers’ time. The 25 minute delay of that flight cost them over $200 for each customer that missed a connecting flight - and there were dozens of us. They could have simply said “sorry about that” and sent us on our way, but the effects of that approach would have cost them far more than $200 per person in the long run (see my post on customer lifetime value). They’d rather pay to make it up to you and hope you come back and have a better experience next time.

This is a lesson airlines have learned better than many other businesses: if you inconvenience your customer or your product or service doesn’t meet their expectations, you’d better find a way to make it up to them. How you do that depends on how badly you screwed up and how much you value your client’s business. At the very least, you have to set things right and fix whatever went wrong. And for god’s sake, apologize, and mean it! If that’s still not enough, offer a free product or service upgrade that will convince your customer that you’re worth continuing to do business with after all.

It’s a whole lot cheaper to keep an existing customer (even a disgruntled one) than it is to find a new one. Keep yours happy.

Learning to Take My Own Advice

Posted by Kyle on 28th, 2008

I was just reading a post on IttyBiz about those days where, for whatever reason, you just don’t want to deal with the customer. Maybe you didn’t get much sleep the night before, or maybe one of your customers just rubs you the wrong way. Whatever the reason, sometimes we all slip and forget who’s paying our bills.

I’ve certainly been there.

What Was I Thinking?

I was working with a client to put some of their company training online. After I had finished the project, I got a call from my client, which went something like this:

Client: “I was reviewing the training and found typos and errors on these five pages.”

Me: “Okay, well we can fix that. It’ll probably cost about $X to get it taken care of.”

Client:  “You’re charging us to fix your typos?”

Me: “No, I’m charging to fix your typos. What you see online is copied and pasted directly from what you provided us. We don’t proofread your content - that’s up to you. If you want us to proofread your work, that would cost $X.”

I never heard from him again. As far as I know, their training content remains unchanged, typos and all. When I think back on that conversation now, several years later, I think “Wow, what a colossally stupid thing to say.” I was busy. I had other projects to worry about. Bigger clients. Bigger problems. SO WHAT? This is someone who had come to me and said “I need to do this, and I’m willing to pay you to do it.” Even if they’re not a top priority, I should treat them like one.

If I Could Travel Back In Time…

What I should have done is pretty clear. It would have taken me (at most) 30 minutes to make the requested changes. I should have told my client I’d be happy to make those changes, free of charge, but informed my client that, for future reference, it is our policy to take content and put it online exactly as it is submitted to us.

In fact, even before that I should have run a basic spelling and grammar check on the entire document. Then I should have informed my client that I made these 10 changes (free of charge) and wanted to verify that they were in fact errors that needed to be fixed. That would have allowed me to subtly show my client that I’ve got his best interests in mind. A little goodwill goes a long way. Since then, this has become our standard policy.

As a business owner sometimes you have to step back and remind yourself that it’s not about you, what you think, what makes your life easier. You have to look at every part of your operation and say “Is this in my best interest, or the customer’s?” Ideally, it will be both, but when a conflict arises, your operations need to favor the customer.

Ever had a day like this, where your frustration spilled over onto a customer? How’d you make it right? Or was the damage already done?

Maximizing Customer Lifetime Value

Posted by Kyle on 20th, 2008

Customers for LifeI’ve been reading Carl Sewell’s Customers for Life, which focuses on the value of a customer over the course of a lifetime. Sewell runs a chain of car dealerships in the southwest. His philosophy is that you can either sell a customer a Lexus for $40,000, or you can go out of your way to completely satisfy that customer, ensuring that he’ll keep coming back to you in the future. Sewell has calculated that the average customer for life is worth over $500,000, more than 10 times the value of any single, one-time customer (in some industries, customer lifetime value can be closer to 1000 times a single purchase price). Full Story →

Tech Tools: AdobeAIR Apps

Posted by Kyle on 10th, 2008

Adobe Delivers

If you haven’t heard about this yet, it’s worth checking out… Adobe has released a “cross-operating system runtime that lets developers combine HTML, Ajax, Adobe Flash®, and Flex technologies to deploy rich Internet applications (RIAs) on the desktop” (more info). In other words, web developers can use the same web tools like Dreamweaver and Flash to develop feature-rich desktop applications.

Adobe AIR Full Story →

Search


SUBSCRIBE

carreras en vivo hipodromo presidente remon panama

turf hipodromo de palermo en vivo

hipodromo de palermo programa para hoy

hipodromo de las americas mexico resultados

proximos programas chile

carreras hipodromo chile line

colonia hipodromo condesa delegacion

programa de carreras de caballos del hipodromo camarero

hipodromo camarero carreras grabadas

carreras vivo hipodromo presidente remon panama

They had been speaking in whispers, heads together, but Boranova's ears picked up the key word.

resultados carreras hipodromo de las piedras

hipodromo camarero resultados pr

ww hipodromo chile cl

juegos carreras caballos 3d hipodromo

hipodromo presidente remon carreras en vivo

hipodromo de palermo resultados de ayer

hipodromo de las piedras llamados

programacion carreras hipodromo chile

plaza galerias hipodromo tijuana

hipodromo camarero carreras grabadas mes corriente

hipodromo camarero espanol resultados

juegos carrera caballo

aplicaciones para el de hialeah

hipodromo de palermo programa oficial de hoy

hipodromo de palermo programa de carreras de hoy

hipodromo el camarero programa

empleos en el hipodromo de hialeah

agua caliente mexico

I've read somewhere that the destruction of Alexandria's Library had always been an unsolved riddle.

hipodromo camarero carreras grabadas mes octubre

hipodromo de las americas eventos 2010

hipodromo nacional de las piedras

hipodromo de las americas carreras programadas

recital nonpalidece hipodromo san isidro

hipodromo de chile online

chile señal online

hipodromo de palermo argentino

hipodromo municipal las piedras

hipodromo camarero programas carrera

hipodromo chile señal online

plaza galerias hipodromo cinepolis

camarero carreras grabadas mes octubre

ww hipodromo chile cl

hipodromo de palermo programa para mañana

hipodromo de palermo argentino

ver carreras hipodromo chile online

de palermo carreras horarios

hipodromo argentino de palermo carreras en vivo

tienda xolos galerias hipodromo

hipodromo de valparaiso chile

Subscribe to RSS Feed:
Add to Technorati Favorites
  • Recent Comments

    • George: I just stopped by your blog and thought I would say hello. I like your site design. Looking forward to...
    • Kyle: I’ve had my share of troubles with United too. And similar issues with American. It only seems to be...
    • Mark: United pulled one on me that is unforgivable. I was flying from Chicago to Toronto, got to the airport 2 hours...
    • Another Fabulous Shared Calendar: we use HyperOffice at our office. individuals and groups can easily set up online...
    • Crystal | Big Bright Bulb: WOOHOO! :D What an inspiration! Go Kyle Go! Buckets and buckets of blessings on your...